Privacy Policy – Elif Castle Street

Location: 22 Castle Street, Liverpool, L2 0NE
Last Updated: April 2026

At Elif Castle Street, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data when you interact with us, including when making a reservation via ResDiary or contacting us directly:

• Name
• Email address
• Phone number
• Booking details (date, time, number of guests)
• Special requests (including dietary or accessibility requirements)
• Records of correspondence (if you contact us)

Special Category Data:
Where you voluntarily provide dietary or allergy information, this may be considered health-related data. By providing this information, you consent to us processing it solely for the purpose of accommodating your needs.

2. Legal Basis for Processing

• Contractual necessity: To manage and fulfil your reservation
• Legitimate interests: To operate and improve our services
• Consent: For marketing communications
• Legal obligation: To comply with applicable laws and regulations

3. How We Use Your Information

• Manage reservations and bookings
• Communicate important updates regarding your visit
• Respond to enquiries and provide customer support
• Improve our services and customer experience
• Send marketing communications (only where consent is provided)
• Comply with legal and regulatory obligations

4. Data Sharing

• Booking and IT providers (e.g., ResDiary)
• Professional advisers (e.g., legal, insurance, or accounting services where necessary)
• Authorities or regulators where required by law

We ensure all third parties process your data in accordance with data protection laws.

5. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

6. Data Security

We implement appropriate technical and organisational measures to protect your data. However, transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.

7. Data Retention

• Reservation data: retained for operational and reporting purposes
• Legal compliance: retained as required by law

We may retain anonymised data for analytical purposes.

8. Your Rights Under UK GDPR

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Limitation of Liability

• Loss or unauthorised access to personal data beyond our reasonable control
• Failures or breaches of third-party systems (including booking platforms)

10. Third-Party Links & Services

Our services may include links to third-party platforms (such as booking providers or social media). We are not responsible for the privacy practices of those third parties.

11. CCTV

• Footage is used for security and crime prevention
• Access is restricted and retained only as necessary
• Footage may be shared with law enforcement where required

12. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of those changes.

13. Contact Us

Email: info@elifcastlest.co.uk
Phone: 0151 666 0050