Elif Castle Street Booking Terms and Conditions

Booking Confirmation:

Reservations are subject to availability. You will receive a confirmation email once your booking is successful. Please verify all details, as changes on the day may not be possible.

 

Arrival Time:

We request that all guests arrive promptly. A 15-minute grace period is allowed; after this, we may release the table.

 

Late Arrivals:

If you expect to be late, please notify us. We will do our best to hold your table, but cannot guarantee availability beyond 15 minutes after your booking time.

 

Group Bookings:

For parties of 6 or more, a deposit is required to secure the booking. This deposit is non-refundable if the booking is cancelled within 48 hours of the reservation or in the event of a no-show.

 

Cancellation Policy:

Cancellations must be made at least 48 hours in advance. For group bookings, late cancellations will result in the forfeiture of your deposit.

 

No-Shows:

If you fail to show up without prior notice, we reserve the right to charge £10 per person for the booking.

 

Dietary Requirements:

Please inform us of any dietary requirements or allergies when booking or at least 48 hours in advance. We will do our best to accommodate, but cannot guarantee specific dishes.

 

Children & Highchairs:

Families are welcome, but we can accommodate children only before 4 PM.

 

Dress Code:

Smart attire is required. Please refrain from wearing tracksuits or shorts. Thank you for your understanding!

 

Special Requests:

Any special requests (e.g., seating preferences, celebratory cakes) should be made at the time of booking. We will try to accommodate them but cannot guarantee all requests.

 

Health & Safety:

Guests must adhere to our health and safety regulations, including any applicable government guidelines.

 

Table Duration:

During busy periods, we may allocate a specific time slot for your table, which will be confirmed at the time of booking.

Thank you for choosing Elif Castle Street! We look forward to welcoming you.