Privacy policy
Who we are
Elif is a restaurant at 22 Castle Street, Liverpool L2 0NE, operated by [to be confirmed — registered company name and number] (“we”, “us”, “our”). We are the data controller for the personal information described in this policy.
You can contact us about privacy at info@elifcastlest.co.uk or on 0151 666 0050.
What we collect
Depending on how you deal with us, we may hold:
Reservations
Your name, telephone number, email address, party size, booking date and time, plus any notes you give us — dietary requirements, allergies, accessibility needs or the occasion. Bookings made through this website are taken by ResDiary, which processes them on our behalf.
Enquiries
If you email or call us — for example about a large party — we hold what you send us and our reply.
Payments
Card payments are handled by our payment providers. We do not store full card numbers. Where a booking requires card details to secure it, those are held by the booking or payment provider, not by us.
Website use
Basic technical information such as your IP address, browser and the pages you view, used to keep the site working and secure.
CCTV
[to be confirmed — whether CCTV operates on the premises, the retention period and the signage in place.]
Why we use it, and on what basis
We use your information to take and manage your reservation, to contact you about it, to cater for allergies and dietary needs, to take payment, to answer enquiries, and to run and secure the restaurant and this website.
Our lawful bases are the performance of our contract with you (your booking), our legitimate interests in running the business, and your consent where we ask for it — for example for marketing emails. Information about allergies and health-related dietary needs is handled only so far as necessary to serve you safely.
Marketing
We will only send you marketing where you have asked to receive it, or where the law otherwise allows it. Every marketing message includes an unsubscribe link, and you can opt out at any time by emailing info@elifcastlest.co.uk.
Who we share it with
We share personal data only with providers who help us run the restaurant, and only so far as they need it. These include our reservations provider (ResDiary), our payment providers, our email and IT providers, and our website host. Each acts under contract and may not use your data for their own purposes.
We may also disclose information where we are required to by law, or to establish or defend legal claims.
How long we keep it
Reservation records are kept for [to be confirmed — retention period]. Correspondence is kept for as long as needed to deal with the matter and for a reasonable period afterwards. Accounting records are kept for six years as required by tax law. Marketing consents are kept until you withdraw them.
Your rights
Under UK data protection law you have the right to ask for a copy of your personal data, to have inaccurate data corrected, to ask us to erase it or restrict how we use it, to object to processing based on our legitimate interests, to data portability, and to withdraw consent at any time.
To exercise any of these, email info@elifcastlest.co.uk. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
This website uses only what is needed to display the pages. Where you use the booking form, ResDiary and its providers may set their own cookies — these are governed by [to be confirmed — link to the ResDiary privacy notice]. The embedded map is served by Google, which may set cookies when it loads.
Changes
We may update this policy from time to time. This version is dated [to be confirmed — date of publication].