A table set with wine at Elif
Legal

Terms & conditions

Draft for approval. These terms restate the house rules already published by the restaurant and fill in the surrounding detail. Items marked [to be confirmed] need the operating company's decision, and the document should be signed off by the business before it goes live.

1. Who these terms are with

Elif is a restaurant at 22 Castle Street, Liverpool L2 0NE, operated by [to be confirmed — registered company name and number]. These terms apply to reservations made with us, whether online, by telephone or in person.

2. Reservations

Online bookings are taken through ResDiary. A booking is confirmed when you receive our confirmation — not when you submit the form. We will always try to seat you at your booked time, but at busy periods there may be a short wait.

We hold tables for [to be confirmed — grace period, e.g. 15 minutes] after the booked time. After that we may release the table if we have not heard from you.

3. Cancellations and no-shows

If your plans change, please cancel or amend your booking through your confirmation email, or call us on 0151 666 0050. We ask for at least [to be confirmed — notice period] notice.

If you fail to show up without prior notice, we reserve the right to charge £10 per person for the booking. Where a card has been taken to secure a reservation, that charge may be applied to it.

4. Large parties

For larger groups we may ask for a set menu, pre-orders, a deposit or card details to secure the table. Any such terms will be set out when we confirm the booking. Deposit and pre-order terms: [to be confirmed]. Enquiries: info@elifcastlest.co.uk.

5. House rules

Dress code

Smart attire is required. Please refrain from wearing tracksuits or shorts. We reserve the right to refuse entry where the dress code is not met.

Children

Families are welcome, but we can accommodate children only before 4pm. Highchairs are available — please tell us when you book.

Behaviour

We may refuse service or ask guests to leave where behaviour affects other diners or our team.

Age and alcohol

We operate a Challenge 25 policy. If you look under 25 you may be asked for photographic ID before we serve alcohol.

Smoking

Smoking and vaping are not permitted indoors.

6. Allergies and dietary requirements

Please tell a member of our team about any allergy or intolerance before you order. Our dishes are prepared in a single kitchen and we cannot guarantee the absence of any allergen. Separate vegan and gluten-free menus are available, and full allergen information can be requested from your server.

7. Prices, service and payment

Prices shown on this website and on our menus include VAT. A discretionary 10% service charge will be added to your bill. Menu items, prices and availability may change — the menu in the restaurant is the one that applies on the day.

We accept [to be confirmed — accepted payment methods]. Bills are settled at the table.

8. Vouchers and promotions

Any offer, set menu or voucher is subject to its own terms, including availability and expiry. [to be confirmed — whether gift vouchers are offered, and on what terms.]

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for personal belongings left on the premises.

10. Complaints

If something is not right, please tell us while you are with us so we can put it right. Otherwise, email info@elifcastlest.co.uk and we will respond.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This version is dated [to be confirmed — date of publication].

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