Booking terms & conditions
Last updated: 29 September 2026
Booking confirmation
All reservations are subject to availability. A confirmation email will be sent once your booking is successfully made.
Please check all booking details carefully, as amendments on the day may not be possible.
Card details, charges & cancellations
To secure your reservation, valid card details are required at the time of booking.
Your card details will be held securely via a PCI-compliant payment gateway and will not be charged at the time of booking.
By providing your card details, you authorise us to charge any applicable cancellation or no-show fee in accordance with these Booking Terms & Conditions.
The applicable charges are:
- Reservations for 7 or more guests: £20 per person may be charged in accordance with the cancellation policy below.
- No-shows for reservations of 5 or more guests: £20 per person will be charged.
- Reductions in guest numbers: £20 for each guest who does not attend where the reduction has not been notified at least 24 hours before the reservation time.
This secure process (card tokenisation) helps reduce no-shows and protects the business from last-minute cancellations, while ensuring your payment details remain encrypted and secure.
Cancellation policy
Reservations for 7 or more guests
For reservations of 7 or more guests, the following cancellation terms apply.
Reservations made more than 48 hours before the reservation
If a reservation is made more than 48 hours before the reservation date and time, it may be cancelled free of charge within the first 48 hours after the reservation is made.
After the initial 48-hour period has passed, a £20 per person cancellation fee will apply if the reservation is cancelled.
Example
A reservation is made on 1 October for 10 October.
The customer may cancel free of charge within the first 48 hours after making the reservation, i.e. until 3 October.
If the customer cancels after this period, a £20 per person cancellation fee will apply.
Reservations made less than 48 hours before the reservation
If a reservation for 7 or more guests is made less than 48 hours before the reservation date and time, the initial 48-hour free cancellation period does not apply.
If the reservation is cancelled, a £20 per person cancellation fee will apply.
Example
A reservation is made on 9 October for 10 October.
As the reservation is made less than 48 hours before the reservation date and time, there is no initial free cancellation period.
If the customer cancels the reservation, a £20 per person cancellation fee will apply.
Reservations for 6 or fewer guests
For reservations of 6 guests or fewer, no cancellation fee will normally apply provided that the reservation is cancelled more than 48 hours before the reservation time.
If a reservation is cancelled within 48 hours of the reservation time, a cancellation fee may apply.
Example
A reservation is made for 10 October at 7:00 PM.
The customer may cancel free of charge up to 8 October at 7:00 PM.
If the reservation is cancelled after 8 October at 7:00 PM, it falls within the final 48 hours and a cancellation fee may apply.
No-show policy
For reservations of 5 or more guests, a £20 per person no-show fee will apply if the customer or group fails to attend the reservation without cancelling the booking in accordance with these Terms & Conditions.
A no-show means that the customer or group does not attend the reservation and has not cancelled the booking in advance.
Example
A reservation is made for 6 guests, but none of the guests attend and the reservation has not been cancelled.
A charge of:
6 guests × £20 = £120
will apply.
Changes to the number of guests
If the number of guests is reduced, the customer must notify us at least 24 hours before the reservation time.
If a reduction in guest numbers is not notified at least 24 hours before the reservation time, a charge of £20 will apply for each guest who does not attend.
Example
A reservation is made for 8 guests.
The customer does not notify us of any change and only 6 guests attend.
As the reduction of 2 guests was not notified at least 24 hours before the reservation time, a charge of:
2 guests × £20 = £40
will apply.
Customers are therefore requested to keep their reservation numbers up to date and notify us as soon as possible of any changes.
Arrival time
We kindly ask all guests to arrive promptly.
A 15-minute grace period is allowed. After this time, we reserve the right to release your table.
Late arrivals
If you expect to be late, please notify us as soon as possible.
While we will do our best to accommodate you, we cannot guarantee that your table will be held beyond the 15-minute grace period.
Group bookings
For parties of 4 or more, a deposit or card authentication may be required to secure the booking.
Where a deposit is required, the applicable deposit and cancellation terms will be clearly communicated at the time of booking.
Special days & peak periods
For special occasions and peak trading days, including but not limited to Mother's Day, Valentine's Day, Christmas Eve, Christmas Day and New Year's Eve, alternative booking terms may apply.
Card details are required for a minimum of 2 guests to secure reservations on these dates.
These bookings may also include:
- Higher deposits or prepayments
- Set menus
- Different cancellation periods
- Different booking conditions
By providing card details, you authorise us to charge in accordance with the applicable terms for that specific date, including any applicable charges for late cancellations, reductions in guest numbers or no-shows.
All applicable terms will be clearly communicated at the time of booking and will override the standard booking conditions where specifically stated.
Service charge
A discretionary 10% service charge will be added to your bill.
Dietary requirements & allergies
Please inform us of any dietary requirements or allergies at the time of booking or at least 48 hours in advance.
While we will do our best to accommodate dietary requirements, we cannot guarantee the availability of specific dishes.
If you have a food allergy or special dietary requirement, please also inform a member of our serving team upon arrival.
Children & highchairs
Families are very welcome; however, we are only able to accommodate children before 4:00 PM.
Dress code
We operate a smart dress code.
Tracksuits, sportswear and shorts are not permitted.
We appreciate your cooperation.
Special requests
Special requests, such as seating preferences or celebrations, should be made at the time of booking.
While we will do our best to accommodate requests, we cannot guarantee that all requests can be fulfilled.
Health & safety
All guests are required to comply with our health and safety policies, including any applicable government guidelines.
Table duration
During busy periods, tables may be allocated for a specific duration.
Where applicable, the table duration will be confirmed at the time of booking.
Offers & promotions
Please note that the following days are excluded from all regular offers and promotions:
- Christmas Eve & Christmas Day
- Boxing Day
- New Year's Eve & New Year's Day
- Valentine's Day
- Mother's Day
- Father's Day
- All Bank Holidays
General
We reserve the right to amend or cancel bookings where reasonably necessary due to operational requirements.
We also reserve the right to charge the card provided where a booking is made in breach of these Terms & Conditions or where an applicable cancellation, no-show or guest-reduction fee is incurred.
Customer agreement
By proceeding with your booking, you confirm that you have read and agree to these Terms & Conditions.
By agreeing to these terms, you acknowledge that your card may be charged any applicable fee, including:
- £20 per person for applicable cancellations of reservations for 7 or more guests;
- £20 per person for no-shows where the reservation is for 5 or more guests; and
- £20 for each guest who does not attend where a reduction in guest numbers has not been notified at least 24 hours before the reservation time.
Last updated: 29/09/2026